Our return policy
We want you to be completely satisfied with your purchase. If you are not happy
with your order, you may return unopened, unused items in their original
sealed packaging within 7 days of delivery for a refund
or exchange.
Due to the intimate nature of our products, we are unable to accept returns
of opened or used items for hygiene reasons, unless the product is
defective or damaged on arrival. This is in accordance with the Consumer Protection
Act (CPA) of South Africa.
Defective or damaged products
If your product arrives defective or damaged, please contact us within
48 hours of delivery with photos of the damage and your
order number. We will arrange a replacement or full refund at no cost to you.
How to initiate a return
- Email us at hello@xspotboutique.co.za with your order number and reason for return.
- We will respond within 24 hours with return instructions and a return reference number.
- Package the item securely in its original packaging and ship it back to us.
- Once we receive and inspect the return, we will process your refund or exchange within 5 business days.
Return shipping costs are the responsibility of the customer unless the product is defective.
Refunds
Approved refunds are processed to your original payment method via PayFast
within 5 – 7 business days. Please note that bank processing times may vary.